New Service System
Welcome to Performance Angel’s new Service System
Registration is a multi-step process that can be completed in approximately two minutes. To register please visit http://www.performanceangel.com/service
Select the “register new account” link located below the login credential fields. You will be prompted to enter in important customer information, such as your name, address and direct contact information.
Upon completing your registration you’ll be able to login with the username and password that you created. An email will be generated to your email account that you supplied during the registration process. Make sure not to forget your password!
If by some chance you have forgotten your password, please select the “forgotten password” link near the new registration link. You will be prompted to supply the email address you used to register at Performance Angel’s Service system, the password will be emailed to you to complete the login process.
Upon logging into the service system you will have 4 menu options:
- Create a new service ticket
- View existing service tickets
- Update your customer information
- Logout
Creating a new service ticket
Prior to sending in an item for service you will need to create a service ticket within the system for your package to be accepted. The information requested on this page is fairly straightforward and all related to your service inquiry. When explaining information (nature of the problem or special instructions) be sure to be thorough and supply as much detail as possible to expedite your service call. Although there is no grammar/spell checker, please be kind to use the modern English language when you fill out this form.
After filling out a ticket, you can now package up your equipment and send it on to Performance Angel.
View my existing tickets
This link allows you to view the status of equipment that has been sent in for service. Markers, air systems and other service requests can be monitored here to see their status. This information is updated on a daily basis, so be sure to monitor it daily for updates. In other words, you can view the progress of your service job as it happens. Updates to the existing ticket will inform you if our technicians have received your equipment, if it’s being serviced, when it was serviced, and what it’s status is on shipping. This portion of the service ticketing system is designed to be so thorough that you’ll never have to wonder the status of your marker again.