Welcome to Performance Angel’s new Service System
Select the “register new account” link located below the login credential fields. You will be prompted to enter in important customer information, such as your name, address and direct contact information.
Upon completing your registration you’ll be able to login with the username and password that you created. An email will be generated to your email account that you supplied during the registration process. Make sure not to forget your password!
Upon logging into the service system you will have 4 menu options:
- Create a new service ticket
- View existing service tickets
- Update your customer information
- Logout
Creating a new service ticket
Prior to sending in an item for service you will need to create a service ticket within the system for your package to be accepted. The information requested on this page is fairly straightforward and all related to your service inquiry. When explaining information (nature of the problem or special instructions) be sure to be thorough and supply as much detail as possible to expedite your service call. Although there is no grammar/spell checker, please be kind to use the modern English language when you fill out this form.
After filling out a ticket, you can now package up your equipment and send it on to Performance Angel.
All items must have a valid copy of your bill of sale, a credit card receipt or have been registered with WDP’s warranty site prior to the receipt and service of your product. This receipt must match your name and address unless you are a dealer .items that do not have the proper paper work prior to completion of the repair will not be covered by any warranty. Please make sure you include this paper work to avoid any unnecessary charges to you. All shipping and handling charges are the responsibility of the customer or dealer unless previously arranged. Thank you for using www.performanceangel.com for your service needs.
Some shipping tips. Please, at all cost avoid using packing peanuts unless the product you’re sending is wrapped by a bag or of like item. Packing peanuts cause havoc when they enter every hole in your gun during shipping. We recommend packing bubble wrap or foam wrap. Also it is not always best to use a large box. In most cases the smaller tighter packaging makes for the safest method of shipping. Most transit damage is due to the over sized box and the product gets bounced around. Using the factory box with a slightly larger box or wrapping paper over the stock box works very well as it was designed as a shipping device for that specific item. Also it is not necessary to ship drop forwards, tanks loaders or any accessory other than the gun, regulator and volumisers if used as we have all those items at our disposal if we need them for testing. Only send those if they are part of the problem or also need repair.
View my existing tickets
This link allows you to view the status of equipment that has been sent in for service. Markers, air systems and other service requests can be monitored here to see their status. This information is updated on a daily basis, so be sure to monitor it daily for updates. In other words, you can view the progress of your service job as it happens. Updates to the existing ticket will inform you if our technicians have received your equipment, if it’s being serviced, when it was serviced, and what it’s status is on shipping. This portion of the service ticketing system is designed to be so thorough that you’ll never have to wonder the status of your marker again.